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Jia Xiang, who is the director of Camp Bear Paw, a youth summer camp, is seeking advice on how to evaluate her camp counselors.

Jia Xiang, who is the director of Camp Bear Paw, a youth summer camp, is seeking advice on how to evaluate her camp counselors.

Although this chapter primarily discusses rating formats, errors, and training, performance appraisal also depends heavily on appropriately defining the criteria/criterion, as discussed in Chapter 4. Jia Xiang, who is the director of Camp Bear Paw, a youth summer camp, is seeking advice on how to evaluate her camp counselors. Please read her e-mail and then respond to her questions, carefully considering both the content and the format of her measure.

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Thank you for being willing to lend your expertise on this project. I had a meeting with the leadership and the counselors to come up with a list of things we believe are important qualities of counselor performance:

Watchful: Look out for problems so they can be prevented rather than addressed after they occur.
Self-motivated: Don’t need to be told what to do and proactively seek out ways to help.
Fun: We find that if someone is willing to be creative and engaging they do well.
Firm: Need to be willing to say no and to keep kids in line if they are doing something dangerous or inappropriate.
Fair: Don’t play favorites with the kids, and keep disagreements with fellow counselors professional and private.
Can you draft a 10-item performance appraisal to use with our counselors? I’d also be interested in your thoughts about what rating scale we should use. In the past, we’ve used a 1 (very poor) to 5 (excellent) rating scale, but nearly every counselor gets a 4 or a 5, so it hasn’t been very useful.

Thank you!

Jia Xiang

 


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