Question 1

Ethnocentric managers believe that their native country, culture, language, and behavior __________________.

are outdated

need to be changed

are hurtful to others

are superior to all others

Question 2

Joan, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. This is an example of which force for change?

demographic characteristics

manager’sbehavior

shareholder, customer, and market changes

human resource concerns

Question 3

According to Kotter, management and leadership are considered to be _____.

almost entirely unrelated

causal; that is, management causes leadership

opposing forces

complementary to each other

Question 4

A goal is also known as a(n) ______________.

objective

vision

task

business plan

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